52 - The Alliance Effect: How CLM is Uniting the Defense Bar Against a Changing Legal Landscape

Chris Tidball

Published on: 07/04/2026

In this episode of Claim Hunters, host Chris Tidball interviews Susan Wisbey-Smith, CEO of the Claims and Litigation Management Alliance (CLM), at their annual Disney event. Susan discusses CLM's 60,000-member organization and key industry challenges, including attorney talent shortages, rising litigation funding, and massive jury verdicts driving up insurance premiums. She highlights CLM's efforts to bridge gaps between law firms and claims professionals, combat legal system abuse, and leverage technology.